what is the Future of Cloud Telephony
Future of Cloud telephony, also known as the hosted telephony refers to voice services in business or more specifically, it focuses on the replacement of conventional business telephone equipment.
In the past seven years, it has been observed that there has been an exponential growth and rise of cloud telephony in India. After all, every business wants a futuristic business communication platform that requires no hardware or software purchases, leaves no messy wires, and benefits well in their infrastructure.
Also known as the hosted telephony, it is a voice and messaging service that basically replaces traditional business telephone with a third party voice over services that is also known as VOIP. your business phone upgrades to the cloud with the help of cloud telephony. This has facilitated a major reduction in the costs for all businesses.
Here is what we can expect from cloud telephony in the coming years.
Startups are set to benefit the most from cloud telephony. This is on the basis of three major underlying advantages of cloud telephony, which are affordability, scalability, and trustworthiness.
These factors are also set to lead the aggressive adoption of cloud telephony in the coming future especially by emerging, cost strained start-ups. Even the scalability of cloud telephony is set to improve in the future, facilitating new and refreshing advantages to the start-ups.
Traditional small and medium enterprises
The economy of a country does not simply run on start-ups. The conventional businesses running in the country form a very important part of the economy. Though these traditional businesses are offline, they carry a huge potential for skill and experience, necessary to drive any business.
Cloud telephony is expected to be the driving force of the traditional small and medium enterprises running successfully in the country. Cloud telephony could not only help small businesses grow but also provide new platforms for family businesses and micro-enterprises.
The cultural diversity of any region calls for multi-language support for any business. Not only your customers feel connected to your brand this way but they also feel more open to your business.
Cloud telephony provides help to ease this task by helping representatives transfer the customer call to language specialists. It also allows freedom of geographical equation.
However, this potential of cloud telephony has not been utilized to the full extent until now. In the coming years more and more businesses are predicted to worry less about their geographical constraints and focus on providing a better experience to customers using cloud telephony.
Machine to machine communication
The internet of things or also known as the machine to machine communication is rapidly gaining popularity across the world. The basic idea behind this is to provide smart control of smart devices and machines with the help of mobile apps and websites.
IoT also includes providing automated alerts to the users on these devices. Cloud telephony products such as YOCC that stand for your own contact center, can easily dwell into these situations and provide automation through phone calls, missed calls, and SMS alerts. Cloud telephony can definitely serve as an alternative in this situation as M to M cannot work without the internet.
Aiding government agencies
Government propaganda usually faces a lack of funds, even though they aim to reach out to a large population and businesses.
Cloud telephony can come to the rescue by minimizing costs and opening new channels for communication. Government departments could easily communicate with the people at low costs and greater efficiency using cloud technology.
Cloud services such as cloud telephony can not only help businesses grow but ultimately lead to collective growth in the country’s economy.