What is the IVR System and Types of IVR System?

IVR System

IVR System stands for Interactive Voice Response System. Therefore, It is an automated telephony system technology that allows to computer interact with the callers through the use of voices and recorded voices and thus its the most common way for phones to communicate with the computer through the voices.

IVR System


Interactive Voice Response System used for multiple purposes like processing and clients phone calls, providing transaction details and providing information on new products etc. Thus, this system consists of different menus, sub-menu, and option based on the application.

Therefore, The main advantage of Interactive Voice Response  System is that they can pick up the huge call capacity much more efficiently and inexpensive than having Human assistants at hand.

Thus here are some major area were using the Interactive Voice Response System:-

  • Call Centres
  • Banking
  • Telecommunications

Here are some good companies provide the Interactive Voice Response system Services:-

  • Telcob
  • BayTalkitec
  • Five9
  • Twilio
  • MyOperator

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Types of IVR System

There are two types of Interactive Voice Response System:-

  1. InBound IVR System
  2. OutBound IVR System

1. InBound IVR System

InBound Interactive Voice Response System processes call placed by the user into a phone system. Therefore, It is used for the automatically the calling answering process and this System an easy way to scale your contact capacity.

When a customer contacts a company by using a number that they provided, thus it is known as InBound System.

Interactive Voice Response technology provided by Database System Corp. (DSC)  including both call answering phone systems and Interactive Voice Response outsourcing services

2. OutBound IVR System

An OutBound Interactive Voice Response System adds automation to the lead conversion process and this solution provides mobile operators with the flexibility and performance they require from an Interactive Voice Response based dialer. Therefore, It enables mobile operators to offer simultaneous interactive mass marketing services through the Interactive Voice Response channel.

When Interactive Voice Response System  Service provider use the pre-recorded audio message or a message with change only certain aspects  circulated by calling an individual, thus this type of Services known as OutBound System

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