IVR Solutions-Get best Customer Services for your Business
Interactive Voice Response or best IVR Solutions For short technically refers to a program that takes Prerecorded voice commands or keypad response as input and provides appropriate response form of voice, fax, callback, email, and other contact methods. Plays a crucial role in providing best customer service to Clients. There are many Industry – Healthcare Industry, Disaster Management, Political Parties.Below I mention various industries which can benefit by the use of IVR SolutionsWhen needs disaster management a call lands into the system, it first checks if the call is authorized or not. If the system finds the number authorized than only it forward the call for the further selection of department process. Now the system will allow the customer to select an option from the list. Once the conversation starts, the system records it and place it to the representative group. Once the conversation ends, it will replay the recording and will give the option to acknowledge .
Best IVR Solutions For Healthcare IndustryThe healthcare industry is one of the largest and fastest growth industry world wide . The healthcare industry is in a better position to offer care in pharmacies, nursing homes, hospitals and also clinics through best IVR Solutions which improved communication technology by offering seamless connectivity between personnel and patients of a hospital
- IVR Solution work as an Auto-attendant They replace or help human operators by greeting the caller with a welcome message and Forwards the call to the right destination.
- it offer many features and benefits to help drive more payments through a cost-efficient, self-service payment channel using the phone
- Enables recording of patient disease history and also replay of the same at any convenient time chosen by the doctor.
- Appointment reminders & confirmations
- Automated patient survey to improve the experience
- Patient’s information to increase efficiency & quality of patient’s care
- Prescription refills & pickup reminders
For disaster ManagementA large emergency broadcast can be initiated contacting the public with information about the disaster or event using IVR Solutions.IVRs can provide critical information 24 hours a day during an emergency. If callers need to locate the nearest shelters during a disaster, the IVR can use caller information (such as caller id or zip code) to locate the closest emergency support center.
- It helps to decide routes call to the right department according to the customer’s need for disaster management.
- .The actual emergency Alert message can using the IVR recorded over the phone
- It automates and smoothen the calling process in the call center that helps in service improvement and quality control.
- Using IVR Solutions we inform people about weather changes and give some guidance during a time of disaster to become safe.
For Political PartiesIf you’re a political party, then IVR Solutions can be a game changer in elections. If you’re not using it, you should. It’s one of the greatest ways to promote your political campaign.many political parties deploy Bulk Voice service during election campaign asking people to vote for their candidates.
- Political parties can also use inbound IVR in various ways to connect with Audiences regularly, instead of reaching out only during election.
- IVR can be used to register new members with the phone number and provide information about your campaign
- Helps in the survey to register feedbacks and also the problem of voters
- Provide information to voters in their native language