Cloud Telephony VS EPABX: Why Cloud Telephony is the Best Option for Every Business
Cloud Telephony is the technology that transforms your business phone system to a business phone on the cloud. It is a voice and messaging service that replaces the need for the conventional business telephone system like PBX, EPBAX etc. And most of the time, it is pretty simple for everyone to understand, make/receive(pick up) a telephone call, hang up or disconnect the call, play an audio file, call transfer, call forwarding, conference the call, with Cloud Telephony, this kind of telephony functions can be added to any computer application.
Electronic Private Automatic Branch Exchange is a private branch exchange (PBX), is a telephone exchange that serves a particular business or office, as opposed to one that a common carrier or telephone company operates for many businesses or for the general public. PBXs also referred to as PABX – private automatic branch exchange and EPABX. The EPABX is equipment that has made day-to-day working in the offices much simpler, especially in the area of communication. The EPABX may be defined as a switching system that makes available both internal and external stitching functions of any organization. The selection of an EPBAX is a difficult task and requires deep knowledge of traffic pattern of the office.
Reasons why Cloud Telephony is far better than EPABX
When you use cloud telephony for business, you can link your entire team to a single phone number. Even with that single phone number, you can differentiate between functions like Sales, Support, etc. And you can track agent and team performance.
Setting up an IVR system with EPABX systems is very expensive. You will need to buy equipment like handsets, softphones, training, and gateways/routers. With a cloud telephony Service like Telcob, you can use your mobile phones or landlines to Receive and make calls. Since you won’t be investing in any equipment, you won’t spend any money on maintenance either.
Time to setup
An EPABX Sytems take more time to set up like your landline number for your office – Starting with feasibility tests, payment collection, wiring and then finally installation, it becomes a very long process. With Cloud Telephony Service, you can set up and go live in less than a 2 hours.
It happens many times that your phone systems went down because the roads were dug up or the wires were laid badly. Such downtimes eliminated with cloud telephony Service(s) and as we spend a lot of time and effort in ensuring that customers do not get affected by product downtimes.
If you talk about Telcob it has an uptime of 99.7% – this is the best in the business.
You’ve purchased an expensive IVR system, everything works great, but after a few days, you want to change the IVR message. You will have to get in touch with the IVR system provider’s support team. And this takes a lot of time.
With Cloud Telephony Service, you do not have to depend on anyone to make these changes. Just log in to the system and make whatever changes you wish to make.
All your data from call records to recordings stored on high-security cloud servers like Amazon who are industry leaders in security. On the other hand, securing your in-house PBX installation is going to take a lot of effort, money and time.
All your calls and SMSes tracked and stored. So you can download reports for custom time periods and use to analyze parameters like calls attended, who attended the most number of calls, times of peak call traffic, etc.
24/7 access from anywhere
Cloud-based telephony systems are location flexible. Using your EPABX system will require your employees to be in your office. So cloud Telephony Service lets your employees work out of their homes, on the field or from a coffee shop.
Boost company image
This is the cherry on top of the delicious cake that is cloud telephony. So you get to boost your company image. Impress your customers with an IVR greeting, gather feedback at the end of every conversation and send an SMS at the end of each call or run a marketing campaign with unique ExoPhones to measure ROI.