Bulk SMS Service for Ecommerce Platform
Bulk SMS services provide a unique opportunity to e-commerce website owners. They can bridge the gap in customer service offerings with Bulk SMS technology, which will improve eCommerce conversions over time for business. How and where you use your texts depends on whether you are able to streamline your site to sell more goods to your ideal customer base. Bulk SMS Service for Ecommerce Platform
With bulk SMS Services on your side, you can expect a boost in on-site metrics, sales, and customer retention rates from the moment you begin promoting your new text services. Bulk SMS Service for Ecommerce Platform
Bulk messages are speedy, secure, and very cheap means of communication, which makes it ideal to establish constant communication between e-commerce companies and potential customers.
How bulk SMS can improve on-site conversions
For the owner of an eCommerce website, bulk SMS is the process of transmitting large-scale SMS messages to an intended audience. This audience is usually made up of past customers or fans who have opted-in to an SMS list promoted on the website. If you have had your eCommerce site for some time, you will find that even the smallest improvement in conversion ratio can have a big impact on your bottom line. Specifically, these are areas that need improvement on your average online seller’s website. Your goal as an online seller is to use bulk SMS to improve conversion rates in all these key areas. Some vendors do this using an online marketing strategy or social media. By far, the most practical and highest conversion channel of them all is still SMS messaging.
Use of Bulk SMS Service for Ecommerce Platform
Customer services can be improved with bulk SMS Services as the customer will be able to text your brand with queries, comments, or insights on your service. For example, if a customer purchased a product and then discovers that the product is broken, they can text the problem to customer service. Customer service can then apologize and ensure a smooth, satisfactory return process that will improve customer experience.
Shipment and Delivery Updates
- After a customer placed an order, real-time information about shipment and delivery can be easily shared with the customers via SMS messages. You can update the buyer with the status of shipment or delivery through text instead of emails as it is easier to access. You can also quickly update your customer in case of delays.
Payment security, which discourages many tired shoppers, is improved through the checkout process with two-factor authentication. Customers will be sent a special code on their mobile phone before their payment is accepted, reducing the chances of credit card fraud or theft. For example, a customer’s account will only be allowed to pay when a PIN is inserted into the system once, which protects them from hackers.
Market New Products
- Bulk SMS is a great way to communicate with customers when new products are launched. Bulk SMS messaging can be added to your business marketing portfolio. Whenever a product is launched, your customers can be easily informed about it. There can also be a link on the text message for customers to land into the product page directly from the text message. Bulk SMS Service for Ecommerce Platform
Shopping Cart Conversions
Shopping cart conversions can be customized using bulk SMS, supporting the delivery process with updated texts, confirmation messages, and delivery notifications. This can leave lost buyers back in the carriage process, after leaving – by encouraging them. For example, if your customer is registered and the system picks up they only access your ‘Details’ screen, you can send them a text message encouraging them to complete the purchase with a small discount via text messages. Bulk SMS Service for Ecommerce Platform
Website Loyalty Program
Finally, your eCommerce site will enjoy running your own loyalty program via bulk SMS. Reward your repeat customers, entice new customers to buy your product and services, and run great competitions that benefit your customer base. For example, reward your repeat customers with special discounts available on your SMS list only around special holidays.
Telcob is a quick, user-friendly, cost-effective, reliable, and secured form of communication. It is a very convenient choice for the e-Commerce sector to establish seamless communication between customers and the organization. SMS service can also help you win confidence among internet users who strive to get immediate notifications and important updates regularly on their mobile phones.